curl --request POST \
  --url https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/macros \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'cloudchat-instance: <cloudchat-instance>' \
  --data '
{
  "macro": {
    "name": "Refund flow",
    "actions": [
      {
        "action_name": "add_label",
        "action_params": [
          "refund"
        ]
      }
    ],
    "visibility": "global"
  }
}
'

import requests

url = "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/macros"

payload = { "macro": {
        "name": "Refund flow",
        "actions": [
            {
                "action_name": "add_label",
                "action_params": ["refund"]
            }
        ],
        "visibility": "global"
    } }
headers = {
    "cloudchat-instance": "<cloudchat-instance>",
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {
    'cloudchat-instance': '<cloudchat-instance>',
    Authorization: 'Bearer <token>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    macro: {
      name: 'Refund flow',
      actions: [{action_name: 'add_label', action_params: ['refund']}],
      visibility: 'global'
    }
  })
};

fetch('https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/macros', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/macros",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'macro' => [
        'name' => 'Refund flow',
        'actions' => [
                [
                                'action_name' => 'add_label',
                                'action_params' => [
                                                                'refund'
                                ]
                ]
        ],
        'visibility' => 'global'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json",
    "cloudchat-instance: <cloudchat-instance>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/macros"

	payload := strings.NewReader("{\n  \"macro\": {\n    \"name\": \"Refund flow\",\n    \"actions\": [\n      {\n        \"action_name\": \"add_label\",\n        \"action_params\": [\n          \"refund\"\n        ]\n      }\n    ],\n    \"visibility\": \"global\"\n  }\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("cloudchat-instance", "<cloudchat-instance>")
	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/macros")
  .header("cloudchat-instance", "<cloudchat-instance>")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"macro\": {\n    \"name\": \"Refund flow\",\n    \"actions\": [\n      {\n        \"action_name\": \"add_label\",\n        \"action_params\": [\n          \"refund\"\n        ]\n      }\n    ],\n    \"visibility\": \"global\"\n  }\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/macros")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["cloudchat-instance"] = '<cloudchat-instance>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"macro\": {\n    \"name\": \"Refund flow\",\n    \"actions\": [\n      {\n        \"action_name\": \"add_label\",\n        \"action_params\": [\n          \"refund\"\n        ]\n      }\n    ],\n    \"visibility\": \"global\"\n  }\n}"

response = http.request(request)
puts response.read_body

{
  "id": 21,
  "name": "Refund flow",
  "visibility": "global",
  "actions": [
    {
      "action_name": "add_label",
      "action_params": [
        "refund"
      ]
    }
  ],
  "created_at": "2026-05-02T11:04:17.000Z",
  "updated_at": "2026-08-10T14:32:05.123Z"
}

{
  "error": {
    "code": "bad_request",
    "message": "The request is malformed."
  }
}

{
  "error": {
    "code": "unauthorized",
    "message": "Authentication is required. Send a valid Bearer token in the Authorization header."
  }
}

{
  "error": {
    "code": "forbidden",
    "message": "This account is suspended."
  }
}

{
  "error": {
    "code": "not_found",
    "message": "Resource could not be found."
  }
}

{
  "error": {
    "code": "validation_failed",
    "message": "The request payload is invalid.",
    "details": [
      {
        "field": "actions",
        "code": "unsupported",
        "message": "Unsupported macro actions: delete_conversation. Supported actions: send_message, add_private_note, add_label, remove_label, assign_team, remove_assigned_team, assign_agent, mute_conversation, change_status, change_priority, resolve_conversation, snooze_conversation, open_conversation, mark_conversation_as_pending."
      }
    ]
  }
}

{
  "message": "API rate limit exceeded"
}

{
  "error": {
    "code": "internal_error",
    "message": "An unexpected error occurred. Please try again later."
  }
}