curl --request PATCH \
--url https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--header 'cloudchat-instance: <cloudchat-instance>' \
--data @- <<EOF
{
"team": {
"name": "billing-2026",
"description": "Billing, invoicing and refund questions.",
"allow_auto_assign": true,
"working_hours_enabled": false,
"out_of_office_message": "We're closed right now.",
"timezone": "America/Sao_Paulo"
}
}
EOFimport requests
url = "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId}"
payload = { "team": {
"name": "billing-2026",
"description": "Billing, invoicing and refund questions.",
"allow_auto_assign": True,
"working_hours_enabled": False,
"out_of_office_message": "We're closed right now.",
"timezone": "America/Sao_Paulo"
} }
headers = {
"cloudchat-instance": "<cloudchat-instance>",
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.patch(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PATCH',
headers: {
'cloudchat-instance': '<cloudchat-instance>',
Authorization: 'Bearer <token>',
'Content-Type': 'application/json'
},
body: JSON.stringify({
team: {
name: 'billing-2026',
description: 'Billing, invoicing and refund questions.',
allow_auto_assign: true,
working_hours_enabled: false,
out_of_office_message: 'We\'re closed right now.',
timezone: 'America/Sao_Paulo'
}
})
};
fetch('https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PATCH",
CURLOPT_POSTFIELDS => json_encode([
'team' => [
'name' => 'billing-2026',
'description' => 'Billing, invoicing and refund questions.',
'allow_auto_assign' => true,
'working_hours_enabled' => false,
'out_of_office_message' => 'We\'re closed right now.',
'timezone' => 'America/Sao_Paulo'
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json",
"cloudchat-instance: <cloudchat-instance>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId}"
payload := strings.NewReader("{\n \"team\": {\n \"name\": \"billing-2026\",\n \"description\": \"Billing, invoicing and refund questions.\",\n \"allow_auto_assign\": true,\n \"working_hours_enabled\": false,\n \"out_of_office_message\": \"We're closed right now.\",\n \"timezone\": \"America/Sao_Paulo\"\n }\n}")
req, _ := http.NewRequest("PATCH", url, payload)
req.Header.Add("cloudchat-instance", "<cloudchat-instance>")
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.patch("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId}")
.header("cloudchat-instance", "<cloudchat-instance>")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"team\": {\n \"name\": \"billing-2026\",\n \"description\": \"Billing, invoicing and refund questions.\",\n \"allow_auto_assign\": true,\n \"working_hours_enabled\": false,\n \"out_of_office_message\": \"We're closed right now.\",\n \"timezone\": \"America/Sao_Paulo\"\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Patch.new(url)
request["cloudchat-instance"] = '<cloudchat-instance>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"team\": {\n \"name\": \"billing-2026\",\n \"description\": \"Billing, invoicing and refund questions.\",\n \"allow_auto_assign\": true,\n \"working_hours_enabled\": false,\n \"out_of_office_message\": \"We're closed right now.\",\n \"timezone\": \"America/Sao_Paulo\"\n }\n}"
response = http.request(request)
puts response.read_body{
"id": 5,
"name": "billing",
"description": "Billing and invoicing questions.",
"allow_auto_assign": true,
"working_hours_enabled": false,
"out_of_office_message": null,
"timezone": "America/Sao_Paulo",
"system_managed": false,
"created_at": "2026-05-02T11:04:17.000Z",
"updated_at": "2026-08-10T14:32:05.123Z"
}{
"error": {
"code": "bad_request",
"message": "Provide at least one writable field."
}
}{
"error": {
"code": "unauthorized",
"message": "Authentication is required. Send a valid Bearer token in the Authorization header."
}
}{
"error": {
"code": "forbidden",
"message": "You are not allowed to perform this action."
}
}{
"error": {
"code": "not_found",
"message": "Resource could not be found."
}
}{
"error": {
"code": "validation_failed",
"message": "The request payload is invalid.",
"details": [
{
"field": "short_code",
"code": "taken",
"message": "has already been taken"
}
]
}
}{
"message": "API rate limit exceeded"
}{
"error": {
"code": "internal_error",
"message": "An unexpected error occurred. Please try again later."
}
}Update a team
Administrator only. Change one or more writable fields; what is not sent stays untouched. At least one writable field must be present — an empty payload is a 400, not a no-op. Refused with 403 on a system_managed team.
curl --request PATCH \
--url https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--header 'cloudchat-instance: <cloudchat-instance>' \
--data @- <<EOF
{
"team": {
"name": "billing-2026",
"description": "Billing, invoicing and refund questions.",
"allow_auto_assign": true,
"working_hours_enabled": false,
"out_of_office_message": "We're closed right now.",
"timezone": "America/Sao_Paulo"
}
}
EOFimport requests
url = "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId}"
payload = { "team": {
"name": "billing-2026",
"description": "Billing, invoicing and refund questions.",
"allow_auto_assign": True,
"working_hours_enabled": False,
"out_of_office_message": "We're closed right now.",
"timezone": "America/Sao_Paulo"
} }
headers = {
"cloudchat-instance": "<cloudchat-instance>",
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.patch(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PATCH',
headers: {
'cloudchat-instance': '<cloudchat-instance>',
Authorization: 'Bearer <token>',
'Content-Type': 'application/json'
},
body: JSON.stringify({
team: {
name: 'billing-2026',
description: 'Billing, invoicing and refund questions.',
allow_auto_assign: true,
working_hours_enabled: false,
out_of_office_message: 'We\'re closed right now.',
timezone: 'America/Sao_Paulo'
}
})
};
fetch('https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PATCH",
CURLOPT_POSTFIELDS => json_encode([
'team' => [
'name' => 'billing-2026',
'description' => 'Billing, invoicing and refund questions.',
'allow_auto_assign' => true,
'working_hours_enabled' => false,
'out_of_office_message' => 'We\'re closed right now.',
'timezone' => 'America/Sao_Paulo'
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json",
"cloudchat-instance: <cloudchat-instance>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId}"
payload := strings.NewReader("{\n \"team\": {\n \"name\": \"billing-2026\",\n \"description\": \"Billing, invoicing and refund questions.\",\n \"allow_auto_assign\": true,\n \"working_hours_enabled\": false,\n \"out_of_office_message\": \"We're closed right now.\",\n \"timezone\": \"America/Sao_Paulo\"\n }\n}")
req, _ := http.NewRequest("PATCH", url, payload)
req.Header.Add("cloudchat-instance", "<cloudchat-instance>")
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.patch("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId}")
.header("cloudchat-instance", "<cloudchat-instance>")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"team\": {\n \"name\": \"billing-2026\",\n \"description\": \"Billing, invoicing and refund questions.\",\n \"allow_auto_assign\": true,\n \"working_hours_enabled\": false,\n \"out_of_office_message\": \"We're closed right now.\",\n \"timezone\": \"America/Sao_Paulo\"\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/teams/{teamId}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Patch.new(url)
request["cloudchat-instance"] = '<cloudchat-instance>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"team\": {\n \"name\": \"billing-2026\",\n \"description\": \"Billing, invoicing and refund questions.\",\n \"allow_auto_assign\": true,\n \"working_hours_enabled\": false,\n \"out_of_office_message\": \"We're closed right now.\",\n \"timezone\": \"America/Sao_Paulo\"\n }\n}"
response = http.request(request)
puts response.read_body{
"id": 5,
"name": "billing",
"description": "Billing and invoicing questions.",
"allow_auto_assign": true,
"working_hours_enabled": false,
"out_of_office_message": null,
"timezone": "America/Sao_Paulo",
"system_managed": false,
"created_at": "2026-05-02T11:04:17.000Z",
"updated_at": "2026-08-10T14:32:05.123Z"
}{
"error": {
"code": "bad_request",
"message": "Provide at least one writable field."
}
}{
"error": {
"code": "unauthorized",
"message": "Authentication is required. Send a valid Bearer token in the Authorization header."
}
}{
"error": {
"code": "forbidden",
"message": "You are not allowed to perform this action."
}
}{
"error": {
"code": "not_found",
"message": "Resource could not be found."
}
}{
"error": {
"code": "validation_failed",
"message": "The request payload is invalid.",
"details": [
{
"field": "short_code",
"code": "taken",
"message": "has already been taken"
}
]
}
}{
"message": "API rate limit exceeded"
}{
"error": {
"code": "internal_error",
"message": "An unexpected error occurred. Please try again later."
}
}Authorizations
The id_token from POST /auth/v1/signin, sent as Authorization: Bearer <id_token>. Not the access_token — that one does not carry the identity Cloud Chat authorizes on.
Headers
Your Cloud Chat instance ID — an integer, fixed for your company, told at onboarding. The API overview explains how instances work, how to find yours, and the errors a wrong or missing value produces.
1
Path Parameters
Your Cloud Chat account. It has to be an account your token grants membership on, and it has to live on the instance in the cloudchat-instance header — the two travel together. Account numbers are only unique within an instance, so the same number is a different company on another instance. Usually a mismatched pair fails closed with a 401, because your user does not exist on the other instance — but if your identity happens to exist on both, the call succeeds against the other company's data, silently. Read it and you are looking at the wrong help center; write it and you have stored into the wrong account. Send the two values that were given to you together, and never try a number to see what answers.
1
The id returned when the team was created or listed.
5
Body
The changes go under a team wrapper. Administrator only, and refused with 403 on a system_managed team. At least one writable field must be present — an empty payload is a 400, not a no-op.
Show child attributes
Show child attributes
Response
The team after the update.
A team of the account.
5
"billing"
"Billing and invoicing questions."
true
false
null
"America/Sao_Paulo"
"2026-05-02T11:04:17.000Z"
"2026-08-10T14:32:05.123Z"