curl --request GET \
--url https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations \
--header 'Authorization: Bearer <token>' \
--header 'cloudchat-instance: <cloudchat-instance>'import requests
url = "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations"
headers = {
"cloudchat-instance": "<cloudchat-instance>",
"Authorization": "Bearer <token>"
}
response = requests.get(url, headers=headers)
print(response.text)const options = {
method: 'GET',
headers: {'cloudchat-instance': '<cloudchat-instance>', Authorization: 'Bearer <token>'}
};
fetch('https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"cloudchat-instance: <cloudchat-instance>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("cloudchat-instance", "<cloudchat-instance>")
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations")
.header("cloudchat-instance", "<cloudchat-instance>")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["cloudchat-instance"] = '<cloudchat-instance>'
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"data": [
{
"id": 1042,
"uuid": "495fd1e4-dbbb-46c6-8463-55cbf7b1d085",
"status": "open",
"priority": "high",
"assignee_id": 7,
"inbox_id": 3,
"team_id": 2,
"contact": {
"id": 815,
"name": "Jane"
},
"labels": [
"vip"
],
"created_at": "2026-08-13T19:09:51.482Z",
"updated_at": "2026-08-13T19:42:07.115Z",
"last_activity_at": "2026-08-13T19:42:07.115Z",
"custom_attributes": {
"order_id": "A-1029"
},
"snoozed_until": null,
"waiting_since": null
}
],
"meta": {
"current_page": 1,
"per_page": 25,
"has_next": true
}
}{
"error": {
"code": "bad_request",
"message": "The request is malformed."
}
}{
"error": {
"code": "unauthorized",
"message": "Authentication is required. Send a valid Bearer token in the Authorization header."
}
}{
"error": {
"code": "forbidden",
"message": "This account is suspended."
}
}{
"error": {
"code": "not_found",
"message": "Resource could not be found."
}
}{
"message": "API rate limit exceeded"
}{
"error": {
"code": "internal_error",
"message": "An unexpected error occurred. Please try again later."
}
}List conversations
The account’s conversations, newest activity first, paginated. Filters are a fixed allowlist and combine with AND — send only the ones you need. An invalid filter value is a 400 whose details array names each offending parameter and says what it accepts.
The date filters compare full ISO 8601 timestamps, never calendar days: *_after is inclusive (>=), *_before exclusive (<), so chaining windows never double-counts a conversation. per_page is clamped, never rejected — above 100 you get 100, non-positive falls back to 25.
The ordering is always last_activity_at descending; there is no sort parameter.
curl --request GET \
--url https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations \
--header 'Authorization: Bearer <token>' \
--header 'cloudchat-instance: <cloudchat-instance>'import requests
url = "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations"
headers = {
"cloudchat-instance": "<cloudchat-instance>",
"Authorization": "Bearer <token>"
}
response = requests.get(url, headers=headers)
print(response.text)const options = {
method: 'GET',
headers: {'cloudchat-instance': '<cloudchat-instance>', Authorization: 'Bearer <token>'}
};
fetch('https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"cloudchat-instance: <cloudchat-instance>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("cloudchat-instance", "<cloudchat-instance>")
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations")
.header("cloudchat-instance", "<cloudchat-instance>")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["cloudchat-instance"] = '<cloudchat-instance>'
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"data": [
{
"id": 1042,
"uuid": "495fd1e4-dbbb-46c6-8463-55cbf7b1d085",
"status": "open",
"priority": "high",
"assignee_id": 7,
"inbox_id": 3,
"team_id": 2,
"contact": {
"id": 815,
"name": "Jane"
},
"labels": [
"vip"
],
"created_at": "2026-08-13T19:09:51.482Z",
"updated_at": "2026-08-13T19:42:07.115Z",
"last_activity_at": "2026-08-13T19:42:07.115Z",
"custom_attributes": {
"order_id": "A-1029"
},
"snoozed_until": null,
"waiting_since": null
}
],
"meta": {
"current_page": 1,
"per_page": 25,
"has_next": true
}
}{
"error": {
"code": "bad_request",
"message": "The request is malformed."
}
}{
"error": {
"code": "unauthorized",
"message": "Authentication is required. Send a valid Bearer token in the Authorization header."
}
}{
"error": {
"code": "forbidden",
"message": "This account is suspended."
}
}{
"error": {
"code": "not_found",
"message": "Resource could not be found."
}
}{
"message": "API rate limit exceeded"
}{
"error": {
"code": "internal_error",
"message": "An unexpected error occurred. Please try again later."
}
}Authorizations
The id_token from POST /auth/v1/signin, sent as Authorization: Bearer <id_token>. Not the access_token — that one does not carry the identity Cloud Chat authorizes on.
Headers
Your Cloud Chat instance ID — an integer, fixed for your company, told at onboarding. The API overview explains how instances work, how to find yours, and the errors a wrong or missing value produces.
1
Path Parameters
Your Cloud Chat account. It has to be an account your token grants membership on, and it has to live on the instance in the cloudchat-instance header — the two travel together. Account numbers are only unique within an instance, so the same number is a different company on another instance. Usually a mismatched pair fails closed with a 401, because your user does not exist on the other instance — but if your identity happens to exist on both, the call succeeds against the other company's data, silently. Read it and you are looking at the wrong help center; write it and you have stored into the wrong account. Send the two values that were given to you together, and never try a number to see what answers.
1
Query Parameters
Keep only conversations in this status.
open, resolved, pending, snoozed, proactive Keep only conversations assigned to this agent, by the agent id.
7
Keep only conversations of this inbox. An inbox your token cannot see yields an empty page, not an error.
3
Keep only conversations assigned to this team.
2
Keep only conversations carrying this label, matched exactly.
"vip"
Keep only conversations created at or after this instant. ISO 8601; a date without a time reads as midnight UTC.
"2026-08-01T00:00:00Z"
Keep only conversations created strictly before this instant. Pair with created_after for a half-open range that never double-counts across windows.
"2026-08-01T00:00:00Z"
Keep only conversations whose last change was at or after this instant. This is the field to poll when you mirror conversations somewhere else.
"2026-08-01T00:00:00Z"
Keep only conversations whose last change was strictly before this instant.
"2026-08-01T00:00:00Z"
1-based page number. Anything below 1 — including a non-numeric value — is read as 1.
x >= 11
Results per page. Clamped, never rejected: above 100 you get 100, below 1 you get the default 25.
1 <= x <= 10025
Response
A page of conversations. data is empty when nothing matches — an empty page is not a 404.