Delete an article
Permanently remove an article.
This cannot be undone and there is no copy to restore from, so use it only to clean up something created by mistake. To take a published article off the air, prefer update an article with status: archived: the public URL stops serving it immediately, exactly as a delete would, and the article can be published again later. Deleting is the wrong tool for retiring content whose link may already be circulating.
Unlike a category, an article carries no guard: it holds nothing that would be orphaned. Articles that reference it as their translation stay where they are; only the link between them is dropped.
Requires being an administrator of the account or a member of the portal.
Authorizations
The id_token from POST /auth/v1/signin, sent as Authorization: Bearer <id_token>. Not the access_token — that one does not carry the identity Cloud Chat authorizes on.
Headers
Your Cloud Chat instance ID — an integer, fixed for your company, told at onboarding. The API overview explains how instances work, how to find yours, and the errors a wrong or missing value produces.
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Path Parameters
Your Cloud Chat account. It has to be an account your token grants membership on, and it has to live on the instance in the cloudchat-instance header — the two travel together. Account numbers are only unique within an instance, so the same number is a different company on another instance. Usually a mismatched pair fails closed with a 401, because your user does not exist on the other instance — but if your identity happens to exist on both, the call succeeds against the other company's data, silently. Read it and you are looking at the wrong help center; write it and you have stored into the wrong account. Send the two values that were given to you together, and never try a number to see what answers.
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The portal's slug — the URL-safe handle you see in its public address (/hc/<slug>/...), not a numeric id. List portals returns every slug on the account. Note the asymmetry: portals are addressed by slug, articles by numeric id.
"acme-help"
The id returned when the article was created or listed. Numeric — never the article slug.
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Response
The article is gone. No body is returned.