curl --request GET \
--url https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId} \
--header 'Authorization: Bearer <token>' \
--header 'cloudchat-instance: <cloudchat-instance>'import requests
url = "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId}"
headers = {
"cloudchat-instance": "<cloudchat-instance>",
"Authorization": "Bearer <token>"
}
response = requests.get(url, headers=headers)
print(response.text)const options = {
method: 'GET',
headers: {'cloudchat-instance': '<cloudchat-instance>', Authorization: 'Bearer <token>'}
};
fetch('https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"cloudchat-instance: <cloudchat-instance>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId}"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("cloudchat-instance", "<cloudchat-instance>")
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId}")
.header("cloudchat-instance", "<cloudchat-instance>")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["cloudchat-instance"] = '<cloudchat-instance>'
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"id": 9,
"name": "Auto-close stale conversations",
"description": "Closes conversations idle for 7 days.",
"event_name": "conversation_updated",
"active": true,
"order_id": 1,
"conditions": [
"<unknown>"
],
"actions": [
"<unknown>"
],
"created_at": "2026-05-02T11:04:17.000Z",
"updated_at": "2026-08-10T14:32:05.123Z"
}{
"error": {
"code": "bad_request",
"message": "The request is malformed."
}
}{
"error": {
"code": "unauthorized",
"message": "Authentication is required. Send a valid Bearer token in the Authorization header."
}
}{
"error": {
"code": "forbidden",
"message": "You are not allowed to perform this action."
}
}{
"error": {
"code": "not_found",
"message": "Resource could not be found."
}
}{
"message": "API rate limit exceeded"
}{
"error": {
"code": "internal_error",
"message": "An unexpected error occurred. Please try again later."
}
}Get an automation rule
A single automation rule by id. Administrator only — an agent token gets a 403.
curl --request GET \
--url https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId} \
--header 'Authorization: Bearer <token>' \
--header 'cloudchat-instance: <cloudchat-instance>'import requests
url = "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId}"
headers = {
"cloudchat-instance": "<cloudchat-instance>",
"Authorization": "Bearer <token>"
}
response = requests.get(url, headers=headers)
print(response.text)const options = {
method: 'GET',
headers: {'cloudchat-instance': '<cloudchat-instance>', Authorization: 'Bearer <token>'}
};
fetch('https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"cloudchat-instance: <cloudchat-instance>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId}"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("cloudchat-instance", "<cloudchat-instance>")
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId}")
.header("cloudchat-instance", "<cloudchat-instance>")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/automation-rules/{automationRuleId}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["cloudchat-instance"] = '<cloudchat-instance>'
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"id": 9,
"name": "Auto-close stale conversations",
"description": "Closes conversations idle for 7 days.",
"event_name": "conversation_updated",
"active": true,
"order_id": 1,
"conditions": [
"<unknown>"
],
"actions": [
"<unknown>"
],
"created_at": "2026-05-02T11:04:17.000Z",
"updated_at": "2026-08-10T14:32:05.123Z"
}{
"error": {
"code": "bad_request",
"message": "The request is malformed."
}
}{
"error": {
"code": "unauthorized",
"message": "Authentication is required. Send a valid Bearer token in the Authorization header."
}
}{
"error": {
"code": "forbidden",
"message": "You are not allowed to perform this action."
}
}{
"error": {
"code": "not_found",
"message": "Resource could not be found."
}
}{
"message": "API rate limit exceeded"
}{
"error": {
"code": "internal_error",
"message": "An unexpected error occurred. Please try again later."
}
}Authorizations
The id_token from POST /auth/v1/signin, sent as Authorization: Bearer <id_token>. Not the access_token — that one does not carry the identity Cloud Chat authorizes on.
Headers
Your Cloud Chat instance ID — an integer, fixed for your company, told at onboarding. The API overview explains how instances work, how to find yours, and the errors a wrong or missing value produces.
1
Path Parameters
Your Cloud Chat account. It has to be an account your token grants membership on, and it has to live on the instance in the cloudchat-instance header — the two travel together. Account numbers are only unique within an instance, so the same number is a different company on another instance. Usually a mismatched pair fails closed with a 401, because your user does not exist on the other instance — but if your identity happens to exist on both, the call succeeds against the other company's data, silently. Read it and you are looking at the wrong help center; write it and you have stored into the wrong account. Send the two values that were given to you together, and never try a number to see what answers.
1
The id returned when the automation rule was listed.
9
Response
The automation rule.
An automation rule of the account — administrator only on every operation of this group.
9
"Auto-close stale conversations"
"Closes conversations idle for 7 days."
The event that triggers evaluation, e.g. conversation_created, conversation_updated.
"conversation_updated"
true
Execution order among the account's automation rules for the same event, ascending. This is what sort=execution_order (the default) orders by.
1
The rule's condition set, in the same shape the dashboard's automation editor writes.
The rule's action set, in the same shape the dashboard's automation editor writes.
"2026-05-02T11:04:17.000Z"
"2026-08-10T14:32:05.123Z"