curl --request GET \
--url https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"cloudChatId": "3f1c8a52-1c4e-4d0a-9a1b-2f6de2a3c111",
"projectName": "acme_support",
"status": "Resolved",
"statusAt": "2026-08-10T18:20:41",
"createdAt": "2026-08-10T14:32:05",
"messages": [
{
"role": "USER",
"content": "Onde está meu pedido?",
"sendAt": "2026-08-10T14:32:05",
"private": false,
"id": "6683f1c2a4b19e0012ab34cd"
}
],
"helpdeskId": "48219",
"resolutionReason": "FORWARD_TO_HUMAN",
"isN2": false,
"tag": "order_status"
}{
"error": "Forbidden: token holds no claim for the requested account"
}{
"error": "Forbidden: token holds no claim for the requested account"
}{
"error": "Forbidden: token holds no claim for the requested account"
}Get a conversation summary
Lean conversation summary — status, resolution and messages — by CloudChat conversation id or your helpdesk’s ticket id. An id from a project your credentials don’t cover answers the same 404 as an id that does not exist.
curl --request GET \
--url https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.cloudhumans.com/claudia/v1/conversations/{id}/summary")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"cloudChatId": "3f1c8a52-1c4e-4d0a-9a1b-2f6de2a3c111",
"projectName": "acme_support",
"status": "Resolved",
"statusAt": "2026-08-10T18:20:41",
"createdAt": "2026-08-10T14:32:05",
"messages": [
{
"role": "USER",
"content": "Onde está meu pedido?",
"sendAt": "2026-08-10T14:32:05",
"private": false,
"id": "6683f1c2a4b19e0012ab34cd"
}
],
"helpdeskId": "48219",
"resolutionReason": "FORWARD_TO_HUMAN",
"isN2": false,
"tag": "order_status"
}{
"error": "Forbidden: token holds no claim for the requested account"
}{
"error": "Forbidden: token holds no claim for the requested account"
}{
"error": "Forbidden: token holds no claim for the requested account"
}Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
CloudChat conversation id (UUID) or your helpdesk's ticket id — when using a ticket id, project is required
Query Parameters
Project the conversation belongs to. REQUIRED when id is a helpdesk ticket id — those are only unique within a project, so without it a ticket id cannot be resolved and answers 404. Ignored for a CloudChat conversation id, which is globally unique. Discover your projects with listMyClaudiaProjects.
Response
The conversation summary.
One conversation reduced to what an investigation reads: how it ended, when, and the turns that got there. The internal per-message processing state the hub UI reads is not here.
CloudChat's own id for this conversation (UUID). Stable, and the id this endpoint resolves without a project.
"3f1c8a52-1c4e-4d0a-9a1b-2f6de2a3c111"
The ClaudIA project this conversation belongs to. Always present; it is the project your credentials were checked against to return this at all.
"acme_support"
Lifecycle state: Open, Resolved or Closed. Resolved means ClaudIA finished the conversation itself; read resolutionReason for how.
"Resolved"
When the conversation entered its current status — opened, resolved or closed at (ISO-8601).
"2026-08-10T18:20:41"
When the conversation was created (ISO-8601).
"2026-08-10T14:32:05"
Every turn of the conversation, oldest first — customer messages, ClaudIA's replies, and any internal notes (private: true). Attachments and transcriptions are dropped.
Show child attributes
Show child attributes
The id this conversation carries in your helpdesk — the ticket number your agents quote. Absent for a conversation that never reached a helpdesk. It is also the correlation key for a ticket-side investigation.
"48219"
Why the conversation ended the way it did, when ClaudIA recorded a reason. Absent while it is still open, and for a conversation that ended without one.
"FORWARD_TO_HUMAN"
Whether the conversation was handed to a human (N2). Absent when the platform never recorded either way — read that as unknown, not as false.
false
The resolution/classification tag the platform attached, when it attached one. Free text set per project, so treat it as a label to read, not a fixed vocabulary.
"order_status"