{
"error": "Forbidden: token holds no claim for the requested account"
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{
"error": "Forbidden: token holds no claim for the requested account"
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{
"error": "Forbidden: token holds no claim for the requested account"
}
Conversations
Get a conversation summary
Lean conversation summary — status, resolution and messages — by CloudChat conversation id or your helpdesk’s ticket id. An id from a project your credentials don’t cover answers the same 404 as an id that does not exist.
CloudChat conversation id (UUID) or your helpdesk's ticket id — when using a ticket id, project is required. The number shown in the CloudChat dashboard URL (display id) is neither and, without project, answers 404: resolve it to the conversation uuid with the CloudChat API's findMyConversation first.
Project the conversation belongs to. REQUIRED when id is a helpdesk ticket id — those are only unique within a project, so without it a ticket id cannot be resolved and answers 404. Ignored for a CloudChat conversation id, which is globally unique. Discover your projects with listMyClaudiaProjects.
Response
The conversation summary.
One conversation reduced to what an investigation reads: how it ended, when, and the turns that got there. The internal per-message processing state the hub UI reads is not here.
Every turn of the conversation, oldest first — customer messages, ClaudIA's replies, and any internal notes (private: true). Attachments and transcriptions are dropped.
The id this conversation carries in your helpdesk — the ticket number your agents quote. Absent for a conversation that never reached a helpdesk. It is also the correlation key for a ticket-side investigation.
Why the conversation ended the way it did, when ClaudIA recorded a reason. Absent while it is still open, and for a conversation that ended without one.
The resolution/classification tag the platform attached, when it attached one. Free text set per project, so treat it as a label to read, not a fixed vocabulary.
Example:
"order_status"
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