Edit a suggestion before approving it
Rewrite a pending suggestion — typically to fill in a [COMPLETAR] blank that blocks approval. Only suggestions can be edited here; ordinary content is edited through updateEntry.
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
Knowledge base to operate on. Get the ids from listMyKnowledgeBases.
Suggestion to edit, as returned by listImprovements.
Body
New text for a suggestion, before approving it.
The question this content answers.
The answer to publish once approved. Fill in any [COMPLETAR] blank here.
Support level this content answers at. INTERACTIVE is rejected.
N1, N2, INTERACTIVE Tag to apply. Omit to leave the content untagged.
Topic to group this content under.
Response
The suggestion as stored.
An answer Claudia suggests for a question your content does not cover yet.
Always true while pending — a suggestion only starts answering once approved.
true
True when the suggested answer still carries a blank the pipeline could not fill (e.g. [COMPLETAR: prazo]). Approving it is refused until you edit it.
false
When it was suggested (ISO-8601).
"2026-08-10T14:32:05"
When it last changed (ISO-8601).
"2026-08-10T18:20:41"
Use this id to edit, approve or reject the suggestion.
"6683f1c2a4b19e0012ab34cd"
The question customers asked that nothing answered.
"Vocês entregam no interior?"
The answer being suggested. Edit it before approving if it needs work.
Tag suggested for this content.
"logistica"
Topic this content would be grouped under.
"Entregas"
Support level the suggestion would answer at.
N1, N2, INTERACTIVE "N1"
How the gap compares to what you already have: NEW, SIMILAR to existing content, or an answer that EXISTS but did not surface.
NEW, SIMILAR, EXISTS Why this gap was proposed.
How many conversations in the analysed window hit this gap.
14
Real customer questions behind the gap, already stripped of personal data.