{
"error": {
"code": "bad_request",
"message": "The request is malformed."
}
}
{
"error": {
"code": "unauthorized",
"message": "Authentication is required. Send a valid Bearer token in the Authorization header."
}
}
{
"error": {
"code": "forbidden",
"message": "You are not allowed to perform this action."
}
}
{
"error": {
"code": "not_found",
"message": "Resource could not be found."
}
}
{
"error": {
"code": "validation_failed",
"message": "The request payload is invalid.",
"details": [
{
"field": "key",
"code": "inclusion",
"message": "is not included in the list"
}
]
}
}
Administrator only. Starts requiring one native conversation attribute before a conversation can be resolved. key is required and must be one of the fixed set — a key the account already requires is refused with 422.
{
"error": {
"code": "bad_request",
"message": "The request is malformed."
}
}
{
"error": {
"code": "unauthorized",
"message": "Authentication is required. Send a valid Bearer token in the Authorization header."
}
}
{
"error": {
"code": "forbidden",
"message": "You are not allowed to perform this action."
}
}
{
"error": {
"code": "not_found",
"message": "Resource could not be found."
}
}
{
"error": {
"code": "validation_failed",
"message": "The request payload is invalid.",
"details": [
{
"field": "key",
"code": "inclusion",
"message": "is not included in the list"
}
]
}
}
The id_token from POST /auth/v1/signin, sent as Authorization: Bearer <id_token>. Not the access_token — that one does not carry the identity Cloud Chat authorizes on.
Your Cloud Chat instance ID — an integer, fixed for your company, told at onboarding. The API overview explains how instances work, how to find yours, and the errors a wrong or missing value produces.
Your Cloud Chat account. It has to be an account your token grants membership on, and it has to live on the instance in the cloudchat-instance header — the two travel together. Account numbers are only unique within an instance, so the same number is a different company on another instance. Usually a mismatched pair fails closed with a 401, because your user does not exist on the other instance — but if your identity happens to exist on both, the call succeeds against the other company's data, silently. Read it and you are looking at the wrong help center; write it and you have stored into the wrong account. Send the two values that were given to you together, and never try a number to see what answers.
Example:
1
Body
application/json
The requirement goes under a native_attribute_requirement wrapper. Administrator only.
Which native conversation attribute the requirement covers: priority (conversation priority), assignee (the agent responsible), tag (conversation labels) or team (the team the conversation belongs to).
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Sign in again for a fresh `id_token`.","content":{"application/json":{"schema":{"type":"object","description":"The error envelope every Cloud Chat API response uses.","required":["error"],"properties":{"error":{"type":"object","required":["code","message"],"properties":{"code":{"type":"string","description":"The stable, machine-readable reason. Branch on this, never on `message`.","enum":["unauthorized","forbidden","not_found","validation_failed","bad_request","internal_error","rate_limited","service_unavailable"],"example":"not_found","isRequired":true,"uniqueKey":"error.code","typeLabel":"enum\u003cstring>"},"message":{"type":"string","description":"The reason in words, localized to your account's language (English, Spanish or Brazilian Portuguese; English when the account is set to anything else). 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Send a valid Bearer token in the Authorization header."}},"examples":{"Example":{"title":"Example","value":{"error":{"code":"unauthorized","message":"Authentication is required. Send a valid Bearer token in the Authorization header."}}}},"exampleType":"examples"}},"exampleType":"examples"},"517e5171-5dda-4704-8435-bf14bc32a3df":{"description":"Two situations answer with this code: the account is suspended (the reason every endpoint shares), or your token is not an administrator — this operation requires one.","content":{"application/json":{"schema":{"type":"object","description":"The error envelope every Cloud Chat API response uses.","required":["error"],"properties":{"error":{"type":"object","required":["code","message"],"properties":{"code":{"type":"string","description":"The stable, machine-readable reason. 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Three situations answer with this code, and the first two apply to **every** endpoint — the account is resolved before anything else runs, so a list or a create fails this way too:\n\n- the account does not exist on this instance,\n- the account exists but your token has no membership on it,\n- on an endpoint that names one, the resource it names (a canned response, a portal, an article) does not exist where the path says it does.\n\nThe first two are deliberately indistinguishable — same status, same body, and the message stays in English in both, since translating it would reveal the account's configured language. So you cannot use this endpoint to find out which account ids exist. The third case is localized like every other error, which is safe because you only reach it once membership is established.\n\nEither way a 404 is not worth retrying. Check the `accountId`, the `cloudchat-instance` value, and that your user is a member of the account.","content":{"application/json":{"schema":{"type":"object","description":"The error envelope every Cloud Chat API response uses.","required":["error"],"properties":{"error":{"type":"object","required":["code","message"],"properties":{"code":{"type":"string","description":"The stable, machine-readable reason. Branch on this, never on `message`.","enum":["unauthorized","forbidden","not_found","validation_failed","bad_request","internal_error","rate_limited","service_unavailable"],"example":"not_found","isRequired":true,"uniqueKey":"error.code","typeLabel":"enum\u003cstring>"},"message":{"type":"string","description":"The reason in words, localized to your account's language (English, Spanish or Brazilian Portuguese; English when the account is set to anything else). 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A rule that is not tied to either is reported as `base`, so treat `base` as \"the payload as a whole\" rather than a field you can highlight.","enum":["short_code","content","base"],"example":"short_code","isRequired":true,"uniqueKey":"error.details.items.[INDEX].field","typeLabel":"enum\u003cstring>"},"code":{"type":"string","description":"Which rule it broke — `blank` for a missing or empty value, `taken` for a `short_code` already used on the account.","example":"taken","isRequired":true,"uniqueKey":"error.details.items.[INDEX].code","typeLabel":"string"},"message":{"type":"string","example":"has already been taken","isRequired":true,"uniqueKey":"error.details.items.[INDEX].message","typeLabel":"string"}},"uniqueKey":"error.details.items.[INDEX]","typeLabel":"object"},"isRequired":true,"uniqueKey":"error.details","typeLabel":"object[]"}},"isRequired":true,"uniqueKey":"error","typeLabel":"object"}},"uniqueKey":"","typeLabel":"object"},"example":{"error":{"code":"validation_failed","message":"The request payload is invalid.","details":[{"field":"key","code":"inclusion","message":"is not included in the list"}]}},"examples":{"Example":{"title":"Example","value":{"error":{"code":"validation_failed","message":"The request payload is invalid.","details":[{"field":"key","code":"inclusion","message":"is not included in the list"}]}}}},"exampleType":"examples"}},"exampleType":"examples"},"1e2ca7b8-1baa-488d-995c-fa4963aae478":{"description":"Rate limited per credential. Note the envelope: this one is `{ \"message\": ... }`, because the request never reached the API.\n\nDon't hardcode the limit — read it from the response. `Retry-After` says how many seconds to wait, and every response (not just this one) carries `ratelimit-limit`, `ratelimit-remaining` and `ratelimit-reset`, the last in seconds.","content":{"application/json":{"schema":{"type":"object","description":"Rejected by the gateway before Cloud Chat saw it, so it does not use the `error` envelope.","required":["message"],"properties":{"message":{"type":"string","example":"API rate limit exceeded","isRequired":true,"uniqueKey":"message","typeLabel":"string"},"request_id":{"type":"string","description":"Gateway request id. Quote it when reporting a problem.","example":"f3f7567638d4b65a8003057d0c77d275","uniqueKey":"request_id","typeLabel":"string"}},"uniqueKey":"","typeLabel":"object"},"example":{"message":"API rate limit exceeded"},"examples":{"Example":{"title":"Example","value":{"message":"API rate limit exceeded"}}},"exampleType":"examples"}},"exampleType":"examples"},"b5c1f6bd-4391-4fe9-a42a-b73310e4d8b5":{"description":"Something failed on our side. The response never carries the underlying error, but it is reported to our monitoring automatically — no need to file anything for a one-off.\n\nRetrying is reasonable, with one caveat on `POST`: a 500 does not prove the write did not happen, so a retry can come back `422` with `short_code` already taken. That 422 means the first attempt succeeded — list the account and confirm before treating it as a failure.","content":{"application/json":{"schema":{"type":"object","description":"The error envelope every Cloud Chat API response uses.","required":["error"],"properties":{"error":{"type":"object","required":["code","message"],"properties":{"code":{"type":"string","description":"The stable, machine-readable reason. Branch on this, never on `message`.","enum":["unauthorized","forbidden","not_found","validation_failed","bad_request","internal_error","rate_limited","service_unavailable"],"example":"not_found","isRequired":true,"uniqueKey":"error.code","typeLabel":"enum\u003cstring>"},"message":{"type":"string","description":"The reason in words, localized to your account's language (English, Spanish or Brazilian Portuguese; English when the account is set to anything else). 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