curl --request GET \
--url https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find \
--header 'Authorization: Bearer <token>' \
--header 'cloudchat-instance: <cloudchat-instance>'import requests
url = "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find"
headers = {
"cloudchat-instance": "<cloudchat-instance>",
"Authorization": "Bearer <token>"
}
response = requests.get(url, headers=headers)
print(response.text)const options = {
method: 'GET',
headers: {'cloudchat-instance': '<cloudchat-instance>', Authorization: 'Bearer <token>'}
};
fetch('https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"cloudchat-instance: <cloudchat-instance>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("cloudchat-instance", "<cloudchat-instance>")
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find")
.header("cloudchat-instance", "<cloudchat-instance>")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["cloudchat-instance"] = '<cloudchat-instance>'
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"account_id": 1,
"instance": "1",
"matches": [
{
"matched_by": "display_id",
"display_id": 1042,
"uuid": "495fd1e4-dbbb-46c6-8463-55cbf7b1d085",
"helpdesk_id": "233206",
"status": "open",
"created_at": "2026-08-13T19:09:51.482Z",
"last_activity_at": "2026-08-13T19:42:07.115Z",
"inbox": {
"id": 3,
"name": "WhatsApp",
"channel_type": "Channel::Whatsapp"
},
"contact_name": "Ana"
}
]
}{
"error": {
"code": "bad_request",
"message": "The request is malformed."
}
}{
"error": {
"code": "unauthorized",
"message": "Authentication is required. Send a valid Bearer token in the Authorization header."
}
}{
"error": {
"code": "forbidden",
"message": "This account is suspended."
}
}{
"error": {
"code": "not_found",
"message": "Resource could not be found."
}
}{
"message": "API rate limit exceeded"
}{
"error": {
"code": "internal_error",
"message": "An unexpected error occurred. Please try again later."
}
}Find a conversation by any identifier
Locates conversations from an identifier in whatever form you have it — the number in the dashboard URL (display_id), the ticket id in your own helpdesk (Zendesk, Intercom and the like), or the conversation uuid. Every interpretation that matches is returned, newest first, capped at 10, and matched_by names the one that matched. Visibility follows the same rule as the list: an administrator token reaches every inbox of the account, an agent token only its own inbox memberships. An empty matches means the id does not exist on this account or is outside the token’s reach — the two are deliberately indistinguishable.
curl --request GET \
--url https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find \
--header 'Authorization: Bearer <token>' \
--header 'cloudchat-instance: <cloudchat-instance>'import requests
url = "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find"
headers = {
"cloudchat-instance": "<cloudchat-instance>",
"Authorization": "Bearer <token>"
}
response = requests.get(url, headers=headers)
print(response.text)const options = {
method: 'GET',
headers: {'cloudchat-instance': '<cloudchat-instance>', Authorization: 'Bearer <token>'}
};
fetch('https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"cloudchat-instance: <cloudchat-instance>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("cloudchat-instance", "<cloudchat-instance>")
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find")
.header("cloudchat-instance", "<cloudchat-instance>")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.cloudhumans.com/cloudchat/v1/accounts/{accountId}/conversations/find")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["cloudchat-instance"] = '<cloudchat-instance>'
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"account_id": 1,
"instance": "1",
"matches": [
{
"matched_by": "display_id",
"display_id": 1042,
"uuid": "495fd1e4-dbbb-46c6-8463-55cbf7b1d085",
"helpdesk_id": "233206",
"status": "open",
"created_at": "2026-08-13T19:09:51.482Z",
"last_activity_at": "2026-08-13T19:42:07.115Z",
"inbox": {
"id": 3,
"name": "WhatsApp",
"channel_type": "Channel::Whatsapp"
},
"contact_name": "Ana"
}
]
}{
"error": {
"code": "bad_request",
"message": "The request is malformed."
}
}{
"error": {
"code": "unauthorized",
"message": "Authentication is required. Send a valid Bearer token in the Authorization header."
}
}{
"error": {
"code": "forbidden",
"message": "This account is suspended."
}
}{
"error": {
"code": "not_found",
"message": "Resource could not be found."
}
}{
"message": "API rate limit exceeded"
}{
"error": {
"code": "internal_error",
"message": "An unexpected error occurred. Please try again later."
}
}Authorizations
The id_token from POST /auth/v1/signin, sent as Authorization: Bearer <id_token>. Not the access_token — that one does not carry the identity Cloud Chat authorizes on.
Headers
Your Cloud Chat instance ID — an integer, fixed for your company, told at onboarding. The API overview explains how instances work, how to find yours, and the errors a wrong or missing value produces.
1
Path Parameters
Your Cloud Chat account. It has to be an account your token grants membership on, and it has to live on the instance in the cloudchat-instance header — the two travel together. Account numbers are only unique within an instance, so the same number is a different company on another instance. Usually a mismatched pair fails closed with a 401, because your user does not exist on the other instance — but if your identity happens to exist on both, the call succeeds against the other company's data, silently. Read it and you are looking at the wrong help center; write it and you have stored into the wrong account. Send the two values that were given to you together, and never try a number to see what answers.
1
Query Parameters
The identifier exactly as you have it, in any of the three forms: the conversation number from the dashboard URL (display id), the ticket id in your own helpdesk, or the conversation uuid. The operation tries every interpretation the value's shape allows and reports in matched_by which one matched — send it as it came, without converting or padding it.
"233206"
Response
The conversations the identifier matched — possibly none, which is a normal answer, not an error.
The account that was searched, echoing the request.
1
The Cloud Chat instance that answered — the same value you sent as cloudchat-instance. Filled in practice; if it comes back null, the value you sent stays authoritative.
"1"
Every conversation the identifier matched, newest first, capped at 10. One helpdesk ticket id can correspond to several internal conversations — helpdesks that keep a single continuous thread per customer create one internal conversation per service episode — so more than one match is a normal outcome, not an error. Use created_at, last_activity_at and status to pick the one the report is about. Empty means the id does not exist on this account or is outside the token's reach, deliberately indistinguishable.
Show child attributes
Show child attributes